What to do if the laptop does not turn off completely, does not turn back on

Symptoms and causes Run a test in safe mode Causes of the defect What to do if the laptop cannot be turned off.

Set power options Programs and services that prevent your computer from turning on

Driver reinstallation process.

Remove app conflict

What we can do if the troubleshooter does now no longer stumble on anything Back to production version Instead of shutting down, the computer restarts: what to do


Alternative ways to shutdown your computer hard shutdown Rite shutdown is an crucial situation for the clean operation of the computer. And if your Windows bosom friend suddenly stops shutting down properly, you should pay attention to it and see what’s up. 

Friends are not supposed to constantly hit the guns just because they are not in a hurry to fulfill our desires. And that’s exactly what we do when we turn off the power manually, and we don’t understand why our laptop or computer doesn’t turn off completely in response to our command. In 90% of cases, the cause can be diagnosed and eliminated independently, without contacting a service center.

Symptoms and causes

Shutdown errors appear on Asus, Lenovo or Hp models with operating systems: Windows-7, 8, 10 and Windows-XP – in several scenarios.

Windows does now no longer reply to the “Shutdown” / “Restart” command withinside the Start menu – it does now no longer listen it.

It seems that the shutdown process has started: after the appropriate commands, the words “shutdown …” appear and the system freezes at this point. The screen does not turn off, the power does not turn off, the “power” and “wi-fi” indicators light up.

The standard end of the session occurs – the screen goes blank. But the fan continues to work, the buttons light up, and the power supply does not turn off by pressing the power button or closing the laptop lid.

The shutdown phase does not turn off the computer The causes of problems are software failures, operating system errors, incorrect driver operation, BIOS violations and, finally, a breakdown of the hardware itself.


installed programs in addition to system folders. The new program may conflict with the operating system, slow down and stop its work. Among the new programs there may be virus programs: suspicious processes appear in the Task Manager, the laptop starts to slow down, the antivirus freezes during scanning and is turned off. The inability to end the session is manifested by the first type – Windows does not hear the command, does not interact with it in any way.

Operating system errors 

appear when they are updated, causing conflict between new applications and old applications (found when updating the operating system to Windows 10). At the end of the session, some applications and services continue to work – then “Shutdown…” will cycle endlessly on the blue screen. 

Application conflict may occur in the third scenario: the screen goes blank, but the system does not turn off even when you press and hold the power button, lowering the laptop lid.

Drivers may prevent the computer from shutting down. These surprises are often brought about by updated or newly installed Intel products.

BIOS failure 

This basic software is located in the motherboard and organizes the computer with all the devices connected to it. In laptops with a good life (more than 5 years), the BIOS battery power supply may run out of power, and the chip may be damaged. BIOS failure is manifested in the fact that the laptop cannot disconnect itself from the power supply, does not reboot and does not sleep.

Hardware failures 

damage to the hard disk, motherboard, video card, etc. In such cases, the end of an unlimited session is accompanied by additional symptoms: the computer slows down when turned on, the blue screen of death (BSoD) appears from Time to time, and reminiscence defects are detected.

Software errors can be corrected independently, in extreme cases, you can call the master at home, but with a hardware problem, the laptop / computer will have to be taken to the workshop.


Blue Screen of Death, fatal errors appear that Windows cannot handle

Run a test in safe mode

Therefore, the laptop cannot be turned off correctly – we will start the diagnosis by checking if the operating system is to blame. You need to boot the laptop in safe mode – only system folders work in it, applications and virus programs from startup are inactive.

Windows 8-10 starts up in Safe Mode in this order:

In the Start menu, select the “Restart” command; While entering this command, press the Shift key;

After restarting the laptop “Choose actions” → “Diagnostics” → “Additional parameters” → “Startup parameters” appears on the screen;

(((From the list of parameters, select the “Enable Safe Mode” command.)))

Boot Windows-8, 10 in Safe Mode

Windows 7 and Vista will enter Safe Mode if you hold down the F-8 key on your keyboard before the next start, and then select the Safe Mode command from the menu on the screen. The minimum operating system load is used for initial diagnosis. Failure to end the session in safe mode is an indication that system files, hard disk, or other critical hardware units may be corrupted, which requires professional intervention. 

But often it shuts down without problems – this means that the operating system is in good condition, the equipment is working fine, you can do without a processor. True, you have to tinker with the diagnosis of programs that run in normal mode.

Causes of the defect

Laptop shutdown problems are caused by the following software components:

Malware and viruses that prevent standard session termination.

power settings 

this is the most common cause of failures when turning off laptops; Recently downloaded programs and drivers / their updated versions, which are not well compatible with the operating system – they cannot completely turn off their work and turn off the power.

A large number of applications running in the background – it takes a lot of time to save and close data.

What to do if the laptop cannot be turned off

The first step is to scan the computer with a licensed antivirus program. The program may run on malware that is not a virus and is not scanned. Detection and removal of potentially unwanted software by malware removal software helps:

Microsoft MRT.exe – built into Windows-10, downloadable for Windows-7.8.

AdwCleaner is an effective and affordable malware removal tool.

Malwarebytes is one of the most popular programs for detecting unwanted applications.

Utilities can be downloaded from official sites, their advantage is the Russian language in the interface, which greatly facilitates use.

AdwCleaner – A popular tool to find and clean your PC from malware Set power options Often problems with the power settings interfere with the normal shutdown of the computer. To adjust the settings, you need to check that the power buttons are turned on and the drivers for USB equipment are turned on.

In the control panel, in the “Power” section, in the menu on the left we find “Power buttons action” – and go to the page to set it. Here it is necessary to ensure that the “No action required” and “Screen off screen” buttons are not selected. The correct settings are the “Shutdown”, “Sleep” and “Hibernate” commands.

Power button adjustment

After setting the correct position of the buttons, we check the result when the computer is turned off.If the problem persists, return to the “Power Options” section and enter the “Power plan configuration” page near the active item. (In the figure – this is the item “Recommended by HP”).

Path to power settings in Windows-7

Go to the page to change the power plan, select the action “Change shunt. Parameters”. In the window that opens, click on the “USB Settings” line and enable the temporary disconnection of the USB port.

Disable USB ports

It is possible that USB devices, after automatically switching to save mode, get stuck and interfere with shutdown. Therefore, you just need to disable it by force. This can be done in another way – through the Device Manager section of the Control Panel:

In the general list of equipment we find the line “USB controllers” and open it.

From the list of controllers, select Root USB hubs.

By right-clicking on each of them, we exit to the “Properties” page.

In “Properties” click on the “Power Management” tab.

Uncheck / next to the item that allows you to turn off the device and repair the action with the “Ok” command.

Turn off equipment that prevents the computer from shutting down

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